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Versa step tracking didn't go back to 0

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‎07-07-2020 06:51 - last edited on ‎07-18-2020 07:34 by Fitbit Moderator

‎07-07-2020 06:51 - last edited on ‎07-18-2020 07:34 by Fitbit Moderator

This morning the steps from yesterday did not go away. I am not staying the day with 0 steps.

 

 

Moderator edit: format

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‎07-18-2020 07:33

‎07-18-2020 07:33

Hi @LezleeJ, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it shows steps from the day before.

 

Please restart your Versa as described in this help article. After this, sync it manually. Finally, monitor your watch for the next 24 hours and see if your watch restarts your stats back to zero at midnight.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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