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Versa: steps and HR when I'm not wearing it

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‎02-28-2021 14:21 - last edited on ‎03-01-2021 11:16 by Fitbit Moderator

‎02-28-2021 14:21 - last edited on ‎03-01-2021 11:16 by Fitbit Moderator

Lately I have only been wearing my versa while exercising. This is all in good but when I havent got it on, it says it's done e.g 200 steps and has a heart rate of 90. Before I even put it on in one 24 hour period, it's already done steps without being worn or even picked up! 

 

Does anyone else have this issue? 

 

Moderator Edit: Clarified subject

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‎03-01-2021 11:15

‎03-01-2021 11:15

Hi @SamJay92, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared on your post. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Since you only use your Versa while exercising, do you turn it off when you're not wearing it? In the meantime I receive your answers, please restart your device following the steps from our help article: How do I restart my Fitbit device? and let me know if the issue persists.

 

Looking forward to your reply.

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