Versa steps are not going back to zero each day

[EVitale]

My steps are not going back to zero each day both on the watch and in the app. I've tried restarting my watch and resyncing and neither have worked. 

Moderator edit: added label

Moderator edit: updated subject for clarity

[Marrrmaduke]

@EVitale You might have to perform factory reset (restoring versa to factory defaults). Before factory reset, make sure you have deleted versa from your Fitbit mobile app and from your phone's Bluetooth settings. To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. After factory reset you will need to set up your versa again by adding a new device in your Fitbit mobile app.

[HeydyF]

Hey @EVitale, welcome to the Community! If your steps aren't resetting at midnight, I would suggest you the following, beside of the restart that you already tried: 

- Make sure that the timezone setting is correct on your Fitbit account

- Make sure that the Fitbit app is updated to the latest version 

- Sync your Versa

- If the issue persists, restart your Versa and sync again

Thanks for your help @Marrrmaduke!

Let me know how it goes!