help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stock on logo screen when trying to update firmware

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2018 14:18

‎10-07-2018 14:18

My Versa is a few months old. I tried to update the device’s firmware. Wi-Fi connections were ok. The update failed, several times. The Versa got stuck on partial logo screen. Restarting doesn’t do: when switching the device back on, it gets stuck again on logo. 

Highly frustrating and disheartening ...

Best Answer
0 Votes
1 REPLY 1

‎10-07-2018 14:39

‎10-07-2018 14:39

It seems odd that your Versa would behave like that.  Have you contacted Support?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes