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Versa stopped calibration period before Relax

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‎02-17-2019 06:08

‎02-17-2019 06:08

Got my Fitbit Versa about a week ago, I've been using the Relax app and it's been working fine until yesterday. It now doesn't have the calibration period at the start, and always says I have a low alignment. It doesn't show my breathing in the background of the circle either, just black. Am I doing something wrong?

 

Many thanks

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Accepted Solutions

‎02-18-2019 06:08

‎02-18-2019 06:08

@12cuttingj Welcome! Thanks for being part of our Community! Sorry to hear about this issue. Not sure why this is happening but I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Also check these tips to improve the heart rate reading on your device.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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3 REPLIES 3

‎02-18-2019 06:08

‎02-18-2019 06:08

@12cuttingj Welcome! Thanks for being part of our Community! Sorry to hear about this issue. Not sure why this is happening but I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Also check these tips to improve the heart rate reading on your device.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-22-2019 01:44

In response to AlvaroFitbit

‎02-22-2019 01:44

Seems to be working fine now, took a few days but I didn’t need to clean it or anything, thanks though!

Best Answer

‎02-24-2019 07:11

In response to 12cuttingj

‎02-24-2019 07:11

@12cuttingj  thank you for the update. Happy to hear that your Versa is working fine now. Hope you are already back on track earning all those steps and taking your time to take a deep breath after a long day.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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