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Versa stopped connecting to WiFi

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‎12-09-2019 06:51 - last edited on ‎12-15-2020 10:59 by Moderator Alum

‎12-09-2019 06:51 - last edited on ‎12-15-2020 10:59 by Moderator Alum

Using iPhone 6s

my Versa Fitbit stopped connecting to WiFi

shows no networks available 

i entered info manually still not able to connect

have turned off and back on didn’t help
WiFi works on phone and other apps just not versa.  Any ideas help is welcomed 

 

 


Moderator edit: subject updated for clarity

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‎12-09-2019 11:09

‎12-09-2019 11:09

@Beapea What happens after you input the network manually in the Fitbit app? Do you get any type of error in the Fitbit app? For Versa to connect to wifi, you need to place it in the charging dock. Also, the watch will not connect to certain types of networks. Please check this help article.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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3 REPLIES 3

‎12-09-2019 11:09

‎12-09-2019 11:09

@Beapea What happens after you input the network manually in the Fitbit app? Do you get any type of error in the Fitbit app? For Versa to connect to wifi, you need to place it in the charging dock. Also, the watch will not connect to certain types of networks. Please check this help article.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎12-09-2019 13:35

In response to Marrrmaduke

‎12-09-2019 13:35

Thanks for the suggestions.  I don't know what happened it is working again.  I tried several ideas from  the forum, so I don't know which one worked. but it is connecting now.Missed 2 days.  I need those reminders.
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‎08-10-2020 11:50

In response to Marrrmaduke

‎08-10-2020 11:50

Your good answer and link helped me find the important information that should be MUCH more prominent in the user manual. They are: 

 

  • Wi-Fi won’t work on your watch when the battery level is below approximately 25%.
  • Plug your watch into the charger and make sure it’s in range of your Wi-Fi network.
  • It automatically connects to an available Wi-Fi network when plugged into the charger.

 

Because I did not know about the lower charge limit of 25% on a watch that is supposed to last 4 - 6 days between charges, I kept losing my Fitbit connection! Fitbit, make this OBVIOUS in the user guide!

 

By the way, I had to restart Bluetooth on my Android phone, as well.

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