Versa stopped connecting with app

[smayer1972]

ello, my fitbit versa stopped syncing, apparently it was working, but it didn't connect with the cell phone and the app anymore, I've done the restart a few times and also restored factory default. After the restoration, the app finds it, but does not connect to install it. can you help me?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@smayer1972, it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped syncing and connecting with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like to know what is the brand and model of your phone.

In the meantime, try setting up your watch from scratch as described in this help article and see if it connects with your phone properly.

Keep me posted! 😀

[smayer1972]

Hello, I believe that you did not understand, I have the charge for some time and it has already been configured stopped connecting. I can’t connect it with the app anymore, and the PC doesn’t configure the versa, just some fitbit models.The app identifies it but does not configure, I believe it is a smart problem.

my phone is a samsung s10.

Moderator edit: merged reply

[JuanJoFitbit]

@smayer1972, I apologize for my previous misunderstanding and the delayed response.

Since your Versa is still unable to connect with your Samsung S10, please make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, try logging out of the app, restart your phone, open the app and log in.

Finally, restart your Versa one more time and try to connect it with your phone. If the issue persists, let me know and I'll be happy to follow up.

I appreciate your patience and time with this workaround.

See you later.

[smayer1972]

I did the steps mentioned and now it worked, thank you very much for your attention and competence. I am very happy to be able to use it again.

[JuanJoFitbit]

@smayer1972, I'm sorry for the late response. However, I'm so glad to hear that your Fitbit Versa is working properly and you are back on track. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀