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Versa stopped connecting with phone

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‎09-15-2019 08:19 - last edited on ‎09-16-2019 05:39 by Fitbit Moderator

‎09-15-2019 08:19 - last edited on ‎09-16-2019 05:39 by Fitbit Moderator

For the last month I have been having issues the Versa connecting to my phone. I have had the Versa since December and didn't have a problem till a month ago. It will not connect to the phone anything else. When it does, it lasts for only a few seconds. I tried uninstalling it and reconnecting it. And a couple of options and didn't work. I hope to get an idea to help me with the watch, I like what it for me.

 

 

Moderator edit: updated subject for clarity

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‎09-16-2019 05:38

‎09-16-2019 05:38

@HappyB welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped connecting with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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