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Versa stopped heart rate and sleep monitoring

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‎01-06-2021 15:47 - last edited on ‎01-11-2021 05:06 by Fitbit Moderator

‎01-06-2021 15:47 - last edited on ‎01-11-2021 05:06 by Fitbit Moderator

After December 31, 2020, at midnight, my Versa stopped monitoring Resting Heart Rate and also is having trouble logging sleep data.  Everything else seems to be working just fine.

 

 

Moderator edit: format

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‎01-11-2021 05:05

‎01-11-2021 05:05

Hi @Anointedrj, it's great to see you in our Fitbit Community. Regarding the heart rate and sleep tracking issues that your Fitbit Versa has experienced, I'd like you to try the troubleshooting steps that are listed in this help article. After this, check out this help page, which explains how your Fitbit device tracks your sleep data.

 

Finally, monitor your Fitbit Versa and see if it tracks your resting heart rate and sleep data properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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