Versa stopped monitoring my heart rate

[Stacydmi]

I tried resetting it, checked all settings, but can not figure out why my versa is not monitoring my HR or sleep.  No green LEDs on back.  Any advice is appreciated.  Thanks!

[EdsonFitbit]

Welcome to the Fitbit Community, @Stacydmi.

Thank you for trying to resolve the issue with your Fitbit Versa before contacting us.

To get Sleep Stages your Watch must track your heart-rate. I would recommend turning off-on heart-rate tracking. For instructions on how to navigate your Watch, please visit this article.

Whether you continue experiencing difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Feel free to contact us at any time.

[MrsA92]

This is what you are going to get from the support:  "Here is a 35% discount on a new Fitbit product."  That is, if you are past your warranty.  My lights stopped working 2 months past my warranty and I did ALL of their troubleshooting tips, even a factory reset on my watch twice. If you search the community comments, this is a very common problem. Sorry, I understand your frustration.

[EdsonFitbit]

Welcome to the Fitbit Community, @MrsA92.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa. Thank you for the time you spent trying to get them resolved before contacting us.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Have a nice day.