Versa stopped providing EOV after firmware update

[DanielMichael]

I updated the firmware in order to be able to download the spo2 watch face. After I downloaded the watch face I realized the battery was being drained excessively fast so I went back to my regular watch face. Now I no longer received nightly oxygen variation analysis. So after time on a chat line and on the phone and after a factory reset and a firmware update my Fitbit versa still no longer receives spo2 variations while I'm sleeping. Fitbit customer service stated after their investigation that the only answer they could give is that it's a problem on their end and there was no fix available and they didn't know when one was going to be available. Just lovely.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @DanielMichael, thanks for stopping by in the Community Forums. I'm sorry to hear that your Versa has stopped tracking your EOV after the update, I understand where your concern is coming from and how you must be feeling.  We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

As our Team already notified you, we’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.