Versa stopped receiving notifications after the Fitbit app update

[Cityrebecca]

Hi, I updated my versa as suggested by the app when syncing as this was struggling to happen. Now I am able to synch but am no longer receiving message notifications to my Versa device like I was before I updated.

I have tried the troubleshooting guide and there is still no change

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Cityrebecca. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

I'd like to confirm whether within the steps you've performed, you tried these ones Troubleshooting quick tips for iPhones 

Also, I'd like to know if the notifications you're missing are all notifications (including third-party) or only your phone's default messages? I had a very similar issue with my notifications after updating the Fitbit app, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". 

[Cityrebecca]

Hello,

I have tried all the above and it is still not working

[MarreFitbit]

@Cityrebecca Thanks for getting back to me and confirming that you've already done those steps. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.