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Versa stopped receiving notifications from my phone

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‎07-19-2020 11:48 - last edited on ‎07-20-2020 05:45 by Fitbit Moderator

‎07-19-2020 11:48 - last edited on ‎07-20-2020 05:45 by Fitbit Moderator

Hello,

My Versa does not consistently send me notifications. Everything was working great this morning and now all of a sudden notifications - this is an ongoing issue where it will work and just stop.

Please help

 

Moderator Edit: Clarified subject

 

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‎07-20-2020 06:00 - edited ‎06-25-2024 06:18

‎07-20-2020 06:00 - edited ‎06-25-2024 06:18

Hi there @Geoffrey1874, thanks for stopping by and reporting that your Versa constantly stops receiving notifications from your phone, I'll be glad to help you with this. 

Please verify and try the steps below:

  1. Let me know your phone's current OS.
  2. Please confirm that your Versa is syncing to your phone.
  3. Toggle the iMessage setting; general > Messages > iMessage
  4. Verify the `Show Previews` to be on `Always`.
  5. Try the troubleshooting steps recommended here: Troubleshooting quick tips for iPhones

I'm looking forward to your response, keep me posted. 

Maria | Community Moderator, Fitbit


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‎07-20-2020 07:12

In response to MarreFitbit

‎07-20-2020 07:12

My OS is 13.6

They are synced

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‎07-20-2020 09:13 - edited ‎06-25-2024 06:18

In response to Geoffrey1874

‎07-20-2020 09:13 - edited ‎06-25-2024 06:18

Hi there @Geoffrey1874, thanks for getting back and for the information provided. 

Are the notifications coming through your Versa after the steps recommended? 

Keep me in the loop.

Maria | Community Moderator, Fitbit


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‎07-20-2020 09:36

In response to MarreFitbit

‎07-20-2020 09:36

No - it sporatic - they will come through and then stop

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‎07-20-2020 10:04

In response to Geoffrey1874

‎07-20-2020 10:04

I am not even gettting reminders to step

 

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