Versa stopped recognizing my bike activities

[dave1992]

I usually have a mixture of outdoor bike and walking in my activities. However my last bike was on 7th Jan according to dashboard, and there are no more bikes recognised, even though I have done a few and the last was Jan 24th. Please help

Moderator Edit: Clarified subject

[Guy_]

@dave1992  - presumably it was long enough to cause auto recognition, so it may help restarting your watch via Shutdown in the menu. Wait 10 seconds and place on the charger to restart a fresh copy of the OS and charge it.

It may also help to restart the phone to ensure good syncing.

[MarreFitbit]

Hi there, @dave1992. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa.

We've found out that some customers have a better experience with SmartTrack if they try wearing their tracker on a different wrist. Because SmartTrack recognizes activities based on the continuous movement of your arms, in some cases, changing the wrist that you wear your tracker on can improve activity recognition. You can also try restarting your watch and see how it performs afterwards. For instructions, see How do I restart my Fitbit device? 

Remember that if you change your wrist, you should also change your handedness setting. For more information on how wearing your tracker affects accuracy, please see the article How accurate are Fitbit trackers?

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Hope this helps. 

[dave1992]

Hello,

Thanks for the suggestions - they are really shot in the dark type solutions. I don't want to change wrist, and that wouldn't explain why it started happening. Wrist for bike should really make no difference either.

regards

Dave