@LVTIN, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped tracking you heart rate. I appreciate the time spent trying to get this issue resolved before contacting our forums.
In order to avoid providing the same information from my end, please let me know what troubleshooting steps you have tried.
In the meantime, try the troubleshooting steps that are listed in this help article. After trying these steps, monitor your watch for the next 24 hours and see if the issue gets fixed.
If the steps you tried are the steps that are in the article I shared, also let me know and I'll be happy to assist you accordingly.
Keep me posted.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer