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Versa stopped recording my active minutes

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‎11-24-2020 16:04 - last edited on ‎11-25-2020 06:11 by Fitbit Moderator

‎11-24-2020 16:04 - last edited on ‎11-25-2020 06:11 by Fitbit Moderator

My Versa just stopped recording my active minutes. I know zone minutes is the new thing but my device itself was still showing my active minutes until a few days ago. Did I miss something?

 

 

Moderator edit: updated subject for clarity

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‎11-25-2020 06:10

‎11-25-2020 06:10

Hi @Gordon323, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa stopped recording your active minutes. I totally understand how you feel about this.

 

Please restart your Versa as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your active minutes.

 

Finally, monitor your watch during the next 24 hours and see if it tracks and registers your active minutes properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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