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Versa stopped recording my sleep

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‎06-12-2019 12:01 - last edited on ‎06-13-2019 06:54 by Fitbit Moderator

‎06-12-2019 12:01 - last edited on ‎06-13-2019 06:54 by Fitbit Moderator

My device was logging my sleep.  Since I recharged it, it no longer records my sleep. Any suggestions?

 

 

Moderator edit: updated subject for clarity

 

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‎06-13-2019 06:52

‎06-13-2019 06:52

@NadineKlassen welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not tracking your sleep after recharging it.

 

Please restart your watch as described in this help article. This will refresh your Versa internally. After this, make sure that your watch is not being worn too tight and monitor it during the next 48 hours and see if your sleep is tracked again.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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