Versa stopped registering my heartbeat

[Mjherres11]

My Versa stopped registering my heartbeat.

Moderator edit: subject for clarity

[N8teGee]

Have you tried restarting your device by pressing and holding the left button and bottom right button together for 15 secs (until you see the fitbit logo)?

Also on your Versa open the Settings app and find Heart Rate. If it is Off, change the setting to On.

[lenny4d]

Please can you be more specific!!!

• does the watch itself not show any heartbeat, just two hyphens '--'?
• does the watch show a heartbeat, but the mobile app doesn't show anything for a particular day or time etc?
• If as per above the mobile app that doesn't show you anything, do you get an error message of some kind? Are you sync'd??

[Mjherres11]

I did both and it still does not work.

Mike Herres
SHS

[AlejandraFitbit]

It's great to welcome you @Mjherres11 and thanks for the input @N8teGee, @lenny4d.

I appreciate all the efforts in trying to fix this issue. If you are not seeing your heart rate information on your Versa, I recommend taking a look at the help article Why don't I see my heart rate on my Fitbit device? and follow the instructions provide there.

Let me know the outcome. 

[Mjherres11]

It shows 2hyphens

[FDuvall]

I have the same problem. It worked fine for many months and stopped recently.

I have restarted. I have turned on/off in the watch settings. NO change.

Now only seeing the 2 hyphens.

[FDuvall]

My Versa heart monitor worked fine for several months. Now I only see the 2 hyphens.