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Versa stopped showing heart rate after the firmware update

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‎06-19-2020 19:32 - last edited on ‎06-20-2020 12:30 by Fitbit Moderator

‎06-19-2020 19:32 - last edited on ‎06-20-2020 12:30 by Fitbit Moderator

Earlier today I noted my Fitbit restarted itself. I figured it was doing an update on its own...no biggie. Well that’s night I realized the HR is only a dash. I’ve done all 3 topics on restarting, shutting down and still nothing. I see others started having this same issue! Please send another update to correct.

 

Moderator Edit: Clarified subject

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‎06-20-2020 12:33 - edited ‎06-11-2024 09:33

‎06-20-2020 12:33 - edited ‎06-11-2024 09:33

Hi there @TonyaC69, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to troubleshoot your Versa to solve the issue with the heart rate not being shown.

I've seen that your contacted our Support Team after posting here and saw they helped you to get back on track. 😉

We'll be around if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


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