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Versa stopped showing or tracking heart rate

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I need help. Tried all solutions in this forum and nothing worked. Still getting a -- for heart rate, after the most recent update. What now?

 

 

Moderator edit: updated subject for clarity

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Hi @NatBCartas, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa stopped showing or tracking your heart rate. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, try the steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

 

Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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