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Versa stopped syncing Friday mid day. Can't ger it to sync.

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‎09-25-2018 14:36

‎09-25-2018 14:36

My Versa stopped syncing midday Friday.  How do I fix that?

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2 REPLIES 2

‎09-25-2018 20:24

‎09-25-2018 20:24

What phone are you using?

 

Here is some Syncing Help from @HeydyF

 

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.
Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-26-2018 01:20

In response to NellyG

‎09-26-2018 01:20

Hi,

Sorry to use this thread but I have the same problem but after all the million reboots, removing blutooth  and uninstalling didn't really work.

I am now trying to start all over again but the Iphone can not see the Versa at all, although it is next to the phone, on charge and it's 80% charged anyway.

So now what should I do?

 

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