Versa stopped syncing and won't set up after factory reset

[Jimmyl561]

So I have had my versa for around a year now. One day it was no longer able to sync. Tried everything to get it to sync uninstalled the app a couple of times. Reset the versa and nothing. After I tried everything I could find to do I went ahead and reset it back to factory settings and now the versa screen is showing like the day I bought the device. Have tried to set it up on my current phone a bunch of time. Even pulled out my old phone and tried that phone to see if it was a problem connecting with my new phone still have never been able to get it connected.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Jimmyl561. 

Thank you for sharing the steps you've tried to resolve the syncing issue you've experienced with your Fitbit Versa. I appreciate the information that you see the Fitbit.com/setup screen on your device. I recommend to open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? Please move to the troubleshooting steps if you're still unable to set up your watch: Why can't I set up my Fitbit device?

I'll be around if you need further help!

[Jimmyl561]

Thank you for your help. I have unpaired the watch and all Bluetooth devices on both old and new phone and have not been able to get it paired with either since. It has been paired with both phones previously and was syncing fine. Now can't seem to get anything to happen.

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[LiliyaFitbit]

Hi @Jimmyl561 , thank you for your reply. 

I appreciate your troubleshooting efforts and the additional details. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

If you have any questions, feel free to let me know.

[Jimmyl561]

Thank you for your help.

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[goxy43]

Well, you should come up with a solution fast since this happens with both Ionic and Versa on multiple phones running different versions of Android!

[LiliyaFitbit]

It's nice to see you around @Jimmyl561 and @goxy43 .

@Jimmyl561 thank you for your feedback, I am glad to help. 

@goxy43 thank you for joining the conversation and sharing your experience and feedback. We're constantly working on improving our devices and user experiences. Were you able to set up your device to your Fitbit account? I will be glad to assist you further. 

I'll be around if you need further assistance. 

[NYCLioness]

I am having all of the same issues and actually posted a similar post this morning. I tried all the same steps and nothing. I have not even had this Versa Lite for 6 months. What else could possibly be the issue? Can you pass me on to a tech as well? I just got this in March.

[LiliyaFitbit]

Hi @NYCLioness, it's nice to see you again in our Community Forums. 

Thank you for joining the conversation and sharing that you're experiencing the same issue with your Fitbit Versa Lite which you got in March. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

If you have any questions, feel free to let me know.

[StefInMiami]

Hi LillyaFitbit

I had to factory reset last night and since I'm having this issue. My computer says the device is paired but the device only has the fitbit logo then To start, download the fitbit app. 

No the device isn't connecting to my account.

I look forward to the solution!

[NYCLioness]

I hate to break it to you...but for me there was no solution. I called and spoke to customer service and she did some trouble shooting with me and my phone would not even find my device to pair again. I only had it 3 months so it was still under warranty. I am impatiently waiting for my replacement. 

[Jimmyl561]

Hey at least you got that much done I just got told that my two phones were not compatible with fitbit. Even though my old phone I had for 2 years and and had two different devices connected to it.

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[NYCLioness]

WHAT!?! ugh did they just recently stop supporting the device or was it just lack of actual troubleshooting on the customer service agent part? I usually always have a old phone. So my last phone was very old, it was a Samsung Mega (idk if they even make them anymore) my Versa Lite worked but limited features. One of the reasons why I upgraded to  new phone. That and I got tired of being made fun of.

[Kimster_P]

I’m sort of having the same problem. I’ve had my versa over a year as well. I use it with an iPhone 7 ever since. Since last week it won’t show any notifications and only sync its tracking data when i open the app. Before it did it in the background, i use the all day sync feature. I tried turning the versa off, return it to factory settings, and reinstalling the app. Now it keeps telling me Bluetooth pairing is required. Even tho I ran through the initial watch install successfully 3 times. 

The watch still tracks my movements and tells time,but that’s it. 

[NYCLioness]

ugh.... So frustrating. I had a Charge 2 before this and never had an issue. I mean NEVER. So much for upgrading huh? Sorry, I hope it starts working again for you. I know how you feel. I am having some serious withdraws. 

[sd1955]

Not sure this will do it but I had the same no-sync problem with my two month old Versa (after the recent upgrade).  I uninstalled the Fitbit app and then removed it from my phone's pairings in Bluetooth.  Then reinstalled the app, paired it, and it was fixed.  Good luck.

[NYCLioness]

Thank you for the response. I did try that and it did not work. Once I uninstalled and tried to re pair after the reinstall, my phone wouldn't even find the Versa. I tried it on another phone as well just to make sure. They are sending me a new one since its under warranty still. 

[LiliyaFitbit]

Welcome to the Fitbit Community @StefInMiami @Kimster_P @sd1955 . It's nice to see you around @NYCLioness @Jimmyl561. I am sorry for the delayed response. 

@StefInMiami thank you for joining the conversation and sharing that your device is not connecting to your Fitbit account after you did the factory reset. Have you checked the troubleshooting steps in order to set up your Versa: Why can't I set up my Fitbit device?

@NYCLioness thank you for sharing your experience and your efforts to help other users. I am glad to hear you'll receive the replacement device. 

@Jimmyl561 thank you for your time and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. You can check the list of the supported devices here. 

@Kimster_P thank you for joining the conversation and sharing the details of the issues with your Fitbit Versa. I appreciate your troubleshooting efforts and recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists. You can find some useful tips to improve syncing here. 

@sd1955 thank you for sharing your solution and your efforts to help other users! 

I'll be around if you need further assistance.