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Versa stopped syncing to Samsung Galaxy S10

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‎07-14-2020 11:43 - last edited on ‎07-22-2020 05:20 by Fitbit Moderator

‎07-14-2020 11:43 - last edited on ‎07-22-2020 05:20 by Fitbit Moderator

Versa was synced to Samsung Galaxy S10 and worked for several weeks, but quit working. Does anyone know of a fix for this problem?

 

 

Moderator edit: updated subject for clarity

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‎07-22-2020 05:20

‎07-22-2020 05:20

Hi @Bostock, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it stopped syncing with your Samsung Galaxy S10.

 

Please try the troubleshooting steps that are listed in this help article. After this, monitor your watch for the next 24 hours and see if it syncs with your phone properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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