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Versa stopped syncing to my OnePlus 6T

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-08-2021 06:56 - last edited on ‎08-09-2021 13:31 by Fitbit Moderator

‎08-08-2021 06:56 - last edited on ‎08-09-2021 13:31 by Fitbit Moderator

Versa stopping syncing after last firmware update 32.72.1.15.

Tried all ways unpaired with phone, uninstall fitbit from phone, restart both phone and versa, even factory reset for versa. It doesn't work. It sync only the moment the phone and versa is paired. After that, it can never sync anymore. My versa has no sleep function in today's activity as well, left only activity, steps and heart rate. Where's the sleep and periods and water logs? Please help. 

Phone : OnePlus 6T

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-08-2021 20:46

‎08-08-2021 20:46

I have a versa 2 and it's having similar issues. I've tried 2 of the trouble shooting recommendations and it hasn't worked. 

Have a happy and safe day!!!
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‎08-09-2021 13:29 - edited ‎11-09-2023 10:42

In response to ToishaMay

‎08-09-2021 13:29 - edited ‎11-09-2023 10:42

Hi there, @huiping92 @ToishaMay. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Smartwatches before reaching out. I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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