Versa stopped syncing to my phone

[Lawree70]

I am very frustrated with Fitbit. Mine was working fine until Monday night. It won't sync unless i do an update but update fails. I have spoken to their customer service and they say it's not compatible with my phone. It was until Monday!! Does anyone know how to bypass the update??

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Lawree70, it's nice to see you around the Community Forums. We're sorry to hear that your Versa stopped syncing to your phone since Monday night. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. 

Regarding the compatibility of your phone, please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If you have any questions about the resolution of your case, feel free to contact our team back for a further assistance. Let us know if there's anything else we may do for you in the meantime. 

[Lawree70]

Hi thank you for responding. I understand what you are saying but i am trying to explain my device has worked fine with my fitbit for a year. Do i have to do the update? I can't do anything with my fitbit if i can't sync anything. It worked fine for a year until Monday. Same phone.

[Marcy78]

I'm having the exact same issue! It's pointless if it won't sync with the phone! Ugh

[Pelike1988]

Same here. It's been working fine until today. It wont sync anymore.

[Dennis1802]

Mine is the same. Really frustrating. 

[Lawree70]

So frustrating!

[shortygirl2004]

Mine won't sync. What is going on Fitbit?

[SLS30]

Same is happening to me since Monday, just done a factory reset and now won't link at all. What is going on?? 

[LeeAnn59]

The exact same thing is happening to me. My Fitbit versa 2 is brand new, I just bought it Tuesday. It no longer will sync with my android phone or with my iPad (it worked for 1 day). And all my operating systems are up to date. 

[Kasondra]

I've had my versa 2 for a year and is also stopped syncing last time it synced was Monday at 6:53 am. I just got a now phone android galaxy 20 + in August and it been working great until Monday. Please help there is no way that this is do to our phones since we all started  having issues in Monday. Thank you in advance ☺ 

 

[Lomas]

I'm having the same issue. Stopped working Monday. Have reinstalled the app and factory reset the watch but no joy

[NaomiHL]

same problem here. My Fitbit won’t turn on at all today. I tried to do the update but just get the loading message. The company needs to fix this. 

[Lawree70]

Apparently it has messed up everyone. Clearly they screwed something up with this update. Now my time is incorrect.

[Lawree70]

Mine stopped on Monday too

[Lawree70]

Same with mine since Monday

[MydogPepper]

I am having the same problem.  I have tried restarting my Versa 2, unsyncing and syncing, uninstalling and installing the app on my Samsung S9 and on my husband's Samsung S7.  My daughter also went through these same steps.  All to no avail.  Sounds like this is a common problem, and I am getting very frustrated.

[JYted]

Me too, stopped since October 3rd. Thought it was because I moved it from iPhone to an android phone, just wont find on Bluetooth.  Worked well before.

[Weemummy]

this issue is affecting me too. 
Fitbit need to get this fixed ASAP. 
im revoking and restoring at least 6 times a day just to be able to sync. 
Thought i had a nice long lie this morning as my Fitbit said 10.05 only to then have to jump out of bed as it was actually 10.57!!!!! FITBIT IS UNRELIABLE but was working fine on the same phone/network for the past year!!

[Jak81]

Same issue here too, this is really frustrating Fitbit!! Was working fine with no issue but haven't been able to sync since yesterday afternoon. Please fix asap