Versa stopped syncing with phone after 2 months

[Jackiemodica]

Got my Versa as a mother's day gift to replace my Charge 2, which worked great.  Paired the versa up no problems only problem I had was it would not connect to my home wi-fi, no problem used my mobile hot spot.  Had notification problems, didn't get text messages but got everything else and I found a way around the text issue by using messenger.

A week ago it stopped synching, same phone that it had been working with all along.  I get in touch with the support team and they keep telling me the problem is my phone, even though it had been working fine.  The versa would show in my Bluetooth available devise for an hour and then disappear.  Reboot phone and versa 3, 4, 5 times and it would appear synch and then disappear.  Finally, on the 4th the app couldn't locate the watch anymore.  I went and bought a new one today, low and behold, it shows up in my Bluetooth list, the fit bit app can find the device and is able to synch and I can get this one to connect to the home wifi.  Still working on getting the text msgs to work again, but everything else is coming through.  I am very disappointed in the help desk, first answer is your phone is the problems when I told them the watch had been working fine all this time.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Jackiemodica Welcome to the Fitbit Community! It's great to have you here! Sorry to hear about your Versa not syncing with your phone and for your experience with Support. Remember you can always reply to them and ask for further instructions or assistance. Still happy to hear that you got a replacement device and that it is working now. For notification you can follow these instructions.

Let me know how it goes!