Versa stopped syncing with phone

[SunsetRunner]

I've been having syncing issues with my Versa (like quite a few others who have been complaining about it) for almost a month now and I just had an update for the Fitbit app on my Galaxy S8. Thinking updating the app would fix the syncing problems I proceeded, but alas, my Versa still would not sync. So after trying every single possible thing suggested in all these posts where people are having syncing issues, I was down to my last resort- a factory reset. Well, the factory reset didn't even work. I am now stuck with a tracker that only shows a red x and "data not cleared; sync and try again". Once again, after perusing through other posts with this similar issue and trying to reset my Versa numerous times, the red x and message are still there, and my phone cannot find my device for it to sync (which, as I stated above, it's been having problems doing for weeks!). Yes, I've removed the device from my account, disconnected the Bluetooth, restarted my phone, deleted and reinstalled the Fitbit app, my phone OS is up to date, my Versa software is up to date; I've done everything I can think of. This is extremely frustrating because this thing was not cheap; it seems like way too many people are having syncing issues and it feels like nothing is being done to find a solution that works for everyone; every Fitbit tracker I've owned doesn't seem to last more than a year and a half, and every time an issue arises that cannot be fixed, my tracker is conveniently out of warranty. I do not plan on replacing this tracker with another Fitbit device if nothing can be done to fix my latest problem.

(sorry for the rant, I'm just frustrated and tired of dealing with these problems)

Moderator edit: updated subject for clarity

[SunsetRunner]

Seriously, you have to be kidding - sending us to a help article. Most of us have contacted Tech Support more than once and been through ALL the scripted help articles. THEY DON'T WORK THE APP UPDATE IS BAD!

[giribabu]

There is nothing to reply here as I have the same problem. does not synchronize, when it happened sometime back. Deleted app and downloaded again, worked upto now, don't know what happens.

[willowrhayne]

I want you all to know that after these consistent issues and tech support behaving so poorly, really, the company as a whole! Today I tweeted at fitbit this morning asking why so many users were having this issue. This is really embarrassing that they are not being held accountable and asking so many of us reboot phones and watches when the issue is becoming clear. 

[Bdubbs12]

None of the articles help. They're all saying the same thing. I know how to manually sync my Fitbit. That's not the problem. The problem is that, yes, I've tried everything, and it STILL doesn't work. Fitbit should do a recall and replacement if y'all don't want a bunch of people switching to other companies, and passing on how poorly Fitbit devices perform. 

[SeattleVet]

I've been through your checklist (and the other one that keeps getting posted) several times.  The last thing I was able to do was to reset it to factory settings.  Now it sits with a constant "To start, download the FitBit app".  I have downloaded the app - several times. I have restarted and reset the Versa - several times.  There is zero communication between the Versa and my phone.  Everything worked fine for about a year, until the past 2 disastrous app updates.  

It looks like a LOT of people are seeing the same problems, just judging from the messages here (and who knows how many others do NOT participate in these online help forums).  When is the company going to fix this?

(Oh, yeah - I was able to get my receipt from Costco, and found that the warranty had expired a day before I started having these problems.  Wonderful.)

[SunsetRunner]

Go to Costco. As a good retailer with excellent customer service - they will probably honor the warranty anyway!

[SeattleVet]

It's not up to Costco to warranty this. (What is there to warranty? The device is fine - or should be, once I am able to once again get a version of the app that allows it to communicate properly.) 

The app (and possibly a firmware update) is the problem.  Several people have been experiencing the same problem with multiple devices, and many times the problems only get worse as they go through the steps that keep getting posted as a solution to the problem. On another message thread here last week someone posted that in their conversation with FitBit Support they were told to hang on and wait for an announcement or email, so it sounds like someone in the company is fully aware that they have a major problem on their hands.

[giribabu]

Having the same problem,2nd time after buying which was very recent. Deleted the app and reinstalled the app. It started working but for howlong, God knows.

[AmyG1225]

Costco will normally take anything back.  I wish I would have bought mine there.  This stupid thing would have been back in a heartbeat for a full refund!!  What good is it if it won't sync??  I haven't even had mine a year.  The only thing Fitbit will do is send you a replacement which I don't even want at this point.

[DebsvDyk]

Fitbit this is ridiculous. I moved from Garmin just to get this useless product, why can't we just go back to the old app that was working, why try something new, when your results are that you are going to lose clients.

Just go back to what is was!!!!!!

PLEASE!!!!! 

[DebsvDyk]

And NO we do not want to go through your help articles and sync manually otherwise I would have just downloaded and app ony phone for fitness tracking, the biggest reason for a SMART not so SMART watch is for it to be syncing on its own!!!!!

#FRUSTRATED

[fix_bit]

C'mon Fitbit, the users are unhappy and your devices are behaving badly. Your bluetooth implementation fails at even 87% battery power. This is unacceptable. You need to get this fixed.

[cliffy_38]

Given that i am now on my 4th fitbit versa, 3 exchange by fitbit, and i am also having sync issues, so much so that even when connected via bluetooth it says sync failed. you would think that fitbit would take this issue seriously and do something to resolve it as opposed to saying push this, reset that, delete this then try again. The only thing they haven't suggested is stick your finger up your bum, turn round 3 times and whistle Dixey 

[AHsportsmassage]

@JuanJoFitbit I've had my Fitbit Versa for less than a week and today I noticed it has stopped syncing with my Samsung Galaxy Note 8! I think there might have been a recent Fitbit App update. All was fine until this morning, and now my phone won't recognise and therefore connect with my watch! 

[Anna.almquist]

I'm having the same issues with syncs. It's not working and if it does it's random like once a day when it's supposed to be syncing all day. I don't get any notification and it's terribly frustrating. Mine is less than a year old. 

[AHsportsmassage]

I've just checked, and my issue might be that my phone may not be compatible!!! Other Samsung Note phones are on the list going back as Note 3, and to the latest Note 10, but strangely not the Note 8!!!Sent from my Samsung Galaxy smartphone.

[SunsetRunner]

It isn't your phone - that is just the scripted excuse from Fitbit. My non-listed phone worked perfectly for nearly a year before this particular app update killed the sync. And I borrowed my daughter's approved list phone and it does the exact same thing. This isn't your fault, it lies entirely with the coders at Fitbit.

[SunsetRunner]

I failed to hit reply and just added another post. Fitbit lies when it says it is your non-approved phone's fault. Mine worked fine perfectly for nearly a year until that particular app update killed the sync. I even borrowed my daughter's phone which IS on the approved list and it DOESN'T WORK EITHER - won't sync properly. And it is all over the Android store with multiple Fitbit models and every phone imaginable, sudden problems after that particular update. Fitbit needs to get its act together and fix this, not blame its customers. Or it may not have those customers very long.....

[AHsportsmassage]

Funnily enough, after I wrote to them saying the phone was extremely new and I had enough, it suddenly started syncing.  Its still not perfect and only syncing manually, but its a start!!Sent from Samsung tablet.

[fix_bit]

who marked this as "SOLVED" @JuanJoFitbit when the solution is to get another device? seriously? this is getting really ridiculous.