Versa stopped syncing with phone

[SunsetRunner]

I've been having syncing issues with my Versa (like quite a few others who have been complaining about it) for almost a month now and I just had an update for the Fitbit app on my Galaxy S8. Thinking updating the app would fix the syncing problems I proceeded, but alas, my Versa still would not sync. So after trying every single possible thing suggested in all these posts where people are having syncing issues, I was down to my last resort- a factory reset. Well, the factory reset didn't even work. I am now stuck with a tracker that only shows a red x and "data not cleared; sync and try again". Once again, after perusing through other posts with this similar issue and trying to reset my Versa numerous times, the red x and message are still there, and my phone cannot find my device for it to sync (which, as I stated above, it's been having problems doing for weeks!). Yes, I've removed the device from my account, disconnected the Bluetooth, restarted my phone, deleted and reinstalled the Fitbit app, my phone OS is up to date, my Versa software is up to date; I've done everything I can think of. This is extremely frustrating because this thing was not cheap; it seems like way too many people are having syncing issues and it feels like nothing is being done to find a solution that works for everyone; every Fitbit tracker I've owned doesn't seem to last more than a year and a half, and every time an issue arises that cannot be fixed, my tracker is conveniently out of warranty. I do not plan on replacing this tracker with another Fitbit device if nothing can be done to fix my latest problem.

(sorry for the rant, I'm just frustrated and tired of dealing with these problems)

Moderator edit: updated subject for clarity

[giribabu]

Today suddenly mine too. Think we have done a mistake purchasing this
product made in China.


Moderator edit: removed additional information

[cliffy_38]

SJohnson, don't hold your breath, Fitbit have urgency in resolving this problem. It has been like this for at least 6 Months. My fife has a fitbit Charge 3 that syncs perfectly. so looks like an issue with the software on the versa. Their response try it on another phone as opposed to an I phone, try it on a computer. No joy we are looking at it. No good looking at it do something about it !!!!!!

[harwax1]

Make sure phone and Fitbit are fully charged. Reboot both devices. Try
regular internet speed, not 5G. Might have to try synching a few times.
Also make sure no other devices that could synch, are in range.
Good luck

[BigRedBubba]

Turn off phone and device for 5 min. Turn back on, see if this works. If not I have more ideas, it may take longer.

Moderator edit: removed personal information

[Audbod01]

Hi thanks but I've tried all that , also uninstalled fit bit app, the reinstalled next day ,but watch still not showing anything except the green diamond.Sent from Samsung tablet.

[MarreFitbit]

Hello everyone. I'm sorry for the late response.

Thanks for continuing to reporting the syncing issues you experience and also for every single step you've done already. I apologize that this issue continues affecting your stats, as well for the experience with our customer service.

I'm glad to hear that some of you are already back on track after following the recommendations provided here or after contacting our Support Team. I must say that I really appreciate all of you are helping each other. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Said so, I'd appreciate if you're still having syncing difficulties, check and follow the troubleshooting steps provided here: Why won't my Fitbit device sync?

I'd also recommend taking a look at this article: What should I know about using the Fitbit app on my Android phone?

As for the inquiries about the compatibility of your mobile devices, you can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you continue to having issues, would you mind providing the make/brand model of your mobile devices and the current OS? Also, let me know if you're getting any message or error message so I can go from there. 

I look forward to getting you back on track.

[MorningZig]

The syncing problems are unresolved for months now......

Just an update on my personal experience: I started having problems mid March, tried every fix suggested. I contacted the Fitbit support at the end of March. Numerous emails were exchanged with no solution offered and contradictory info given.

About a week ago they decided to offer a replacement (?). I had been told several times it wouldn't solve anything as it is a software problem but they decided it was the only thing they could offer.

I received the refurbished Versa sent today. I replaced my initial tracker with the one I received. The problem is exactly the same. The tracker doesn't sync, loose time, is inaccurate etc.... If I go through the same lengthy process of restating phone and tracker several times, while both phone and tracker are on their charger, I might eventually be able to sync like I did with my old one.... 

But it is not how a tracker is supposed to function.... And even if you are ready to put up with it, the watch not being able to keep the time renders the statistics (sleep, Hr, activity...) inaccurate and useless.

Seeing so many people reporting ongoing problems for so long (especially Android users), I don't believe a solution will ever be provided by Fitbit..... When customers have been unable to use your product as intended for months, you cannot expect them to just wait and be loyal to the brand. More recent trackers experienced similar problems with syncing, so buying a newer model has high risk of being money down the drain...

I think it is time to bite the bullet and move to another brand.

[Audbod01]

Hi I've just bought a new laptop and plugged watch into it.Everything is now syncing and phone is working, I had previously just worked with phone and watch both charging as normal, but as soon as linked to laptop it's now all good.Aud bodSent from Samsung tablet.

[cliffy_38]

Welcome to the world of fitbit, had this problem since august last year. We will send you a replacement oh great another one for the draw. Absolute waste of money and nobody seems bothered about the customer experience, or lack of it. If apple watches weren't so expensive I would have bought one of these. Hopefully Apple will do a trade in some day and I can palm this crap onto them.

[MarreFitbit]

Hello @MorningZig and @cliffy_38. I understand where you come from. Thanks for the details provided in your posts. I'd like to give thanks for the feedback you've provided towards our product. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

I've seen that you @MorningZig contacted our Support Team once again. If you need further assistance, please feel free to reply back to the last email they sent you yesterday so they can continue helping you. 

Hey there @Audbod01. I'm glad to hear that your Versa Lite is syncing fine now. Thanks for letting us know that it worked with your new laptop.

I'll be here if you have any questions present. 

[harwax1]

Hi Maare,
You might have seen from my prior replies to users having a problem with
synching, my fix that works sooner than later, if doesn't work right away -
will eventually work. Many users have sent me "thank you" replies. I have
the original fitbit versa.
Here it is:
Make sure fitbit and cellphone are fully charged
restart both devices
go on the firbit app - the first screen to appear in app (called desktop?)
and start to scroll down from near page top. It will then show synching and
hopefully start to synch. If it doesn't start to synch, it will then say
searching for device. Repeat above a few time - it might work. If not, try
all above later in day or next day.
make sure no other connective "pairing" devices (ie: a second fitbit) are
nearby.
I have been doing above procedure for at least a few months and it always
eventually synchs.
Harwax

[MarreFitbit]

Hello @harwax1, thanks so much for helping in this thread and sharing the steps that worked for you. I'm sure they will continue helping more users to sync their smartwatches. 😊

[Lauracasparius]

I am frustrated with mine as well

.  I have the Versa, and a Galaxy 10. Since the last update I have reset, restarted, reinstalled. Its extremely frustrating. I am considering changing to iPhone and go with the Apple watch. This is my 3rd Fitbit. Since the update it continually says synced 7 minutes ago. Its not syncing at all. My weekend challenge won't sync either. I've liost all the stats on the clock face. I even changed that. Nothing works and my warranty is out 

Beyond frustrated 

[harwax1]

even though you are out of warranty, Fitbit might send you a replacement at
no charge. Worth a try.


Moderator Edit: information

[MarreFitbit]

Hi there @Lauracasparius, welcome to the Community Forums. I'm sorry to hear that your Versa isn't syncing to your Galaxy 10. Thank you so much for all the steps you've tried so far in order to solve the issue. 

If you haven't done so yet, please try the following steps:

1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget/remove/unpair this device

4. Go to your Fitbit app, press your profile picture, select your Fitbit, scroll down and select "Remove this Versa".

5. Re-open the Fitbit app and re-bond your device

If you continue having issues, see: Why can't I set up my Fitbit device?

Thanks for your advice @harwax1!

Let me know how it goes, I'll be here and willing to further assist you.

[M446]

Obviously this is not a problem with our fitbit trackers since there are so many people with the same issue and have tried everything to resolve this.  I have also tried it all and now that I deleted and reinstalled I cant get the tracker to set up at all.  Fitbit you need to find a solution to this problem which obviously the issue is with your app.  I cant even use it as a watch since the time is off.

[harwax1]

You should be at least able to correct time. I remember doing it in the
past from a youtube video. As far as synching, if you haven't tried
synching after Versa and cell phone are fully charged and both have been
reset, try it a few times. I found it to be hit or miss.
Good Luck

[LoriL3tt3r]

I am having this same issue and this is my 4th fitbit since 2015.  When I contacted them since it was past the 1 yr, they said they would give me a 35% discount on a new one.  This is very frustrating as I did not have this issue until there was a new fitbit software update.  Wish they stood behind their products better!

[SunsetRunner]

I'm about done with FitBit. This is constantly dropping the BT connection.
I've done the whole uninstall/reinstall process, turn off /on both my phone
and the FitBit, prayed to the BT gods... Done! I'll be looking for a
replacement soon.

[LoriL3tt3r]

It is confusing to me that they do not think this issue is something they
should correct.