Versa stopped syncing

[c0urtneyb]

I had to reset my Samsung S9 a few days ago, and ever since then I cannot get my Versa to sync properly. I finally got it to work and sync yesterday, but then it stopped again. I have tried restarting both my Versa and my phone, disabling and enabling Bluetooth, uninstalling and reinstalling the app... but nothing is working. I also noticed that it is not syncing to my Fitbit dashboard on my computer either. I have follows all of the trouble shooting steps on here with no luck. Please help!

Moderator edit: subject for clarity

[Ktknd]

Funny story, I'm having the SAME problem. I'm on my THIRD Fitbit. THIRD and it still doesn't work. I had to send my first one back because it went black and stopped working altogether, they sent me a new one. Then I had to go through a battery test with that one because it wouldn't hold a charge even though it was basically a brick that counted steps (couldn't use it for what it's made for.  This new one doesn't sync and it says "data not cleared properly" (which means it's probably refurbished)...I have updated EVERYTHING and tried everything under the sun to make it sync. I'd like to think I'm technologically savvy, but I don't know what to do. I'm FIT to be TIED.

[AlejandraFitbit]

Welcome to the Community @c0urtneyb and @Ktknd it's great to see you here.

I appreciate all the efforts in trying to fix this issue. If you are having problems syncing your devices, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

I hope this helps, catch you later. 

[SunsetRunner]

I had a similar problem with my Versa and iPhone, about 10 minutes ago. I have not seen this behavior before. In more detail, here is what I saw:

The iPhone Fitbit app repeatedly tried to sync with my Versa. When it does so, there is a thin blue line displayed on the iPhone app that indicates the progress of syncing. That progress would get to about 10% and then the app would cease syncing. less than 5 seconds later, that performance repeated itself.

Forever.

I power-cycled my Versa. I restarted my iPhone. The bad behavior continued.

I left the iPhone app open for several minutes. Eventually, the sync completed.

~ The enigmatic Fitbit Versa ~ . What would we do without it.

[cjrenn]

I am having the same issue. My versa has not been able to sync for over a week. How do you power cycle the Versa?

[Jenf18]

..................

[Ktknd]

I either had to go into settings and shutdown manually...or restart it using the "reset" buttons. 

[cjrenn]

Thank you ktknd. That worked:)

[SunsetRunner]

The bad behavior is back, one day later. This time, it is not so bad.

I hauled out of bed at around 7:30 AM. At 11:00 I noticed that my the iPhone Fitbit app did not display my sleep time for the night. This is how I know that sync is failing. As before, the iPhone Fitbit app tried repeatedly to sync, as evidenced by the thin blue line progressing across my iPhone screen.

As before, I kept the iPhone Fitbit app open. After about 10 minutes, the iPhone and Versa did sync.

Hooray.