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Versa stopped telling me my sleep and workout score

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I recently had a replacement for my fitbit versa and my old one use to show my sleep from previous night and the workout which I had completed either that day or the previous (depending when I last worked out). Now it's completely blank and doesn't show anything, I have to sync my device and look at the app rather than the watch itself. I've tried to find it by logging into a computer but I can't see it. I can't find a topic which finds the fix, any help with this would be appreciated as it's really annoying when my old one did it.

Thanks!

 

 

Moderator edit: updated subject for clarity

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Hi @EmiJay, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the sleep and workout tracking issues that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via chat recently. I would like to follow up and would like to know if the issues persist or if they got resolved.

 

Looking forward to your response.

JuanJo | Community Moderator

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