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Versa stopped tracking active minutes

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‎08-01-2019 02:14 - last edited on ‎08-03-2019 05:26 by Fitbit Moderator

‎08-01-2019 02:14 - last edited on ‎08-03-2019 05:26 by Fitbit Moderator

Does anyone else have issues with their versa not tracking their active minutes?

 

 

Moderator edit: updated subject for clarity

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‎08-03-2019 05:25

‎08-03-2019 05:25

@NickyD1 welcome to our Fitbit Community. By the way, I'm sorry for the late response. However, I'd like to follow up on the issue that your Versa is experiencing since it's not tracking your active minutes.

 

Please restart your Versa as described in this help article. After this, check out this help page which explains how your watch tracks active minutes and make sure to follow the tips listed. Finally, monitor your Versa for the next 24 hours and see if it tracks your active minutes properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-03-2019 08:31

‎08-03-2019 08:31

I have recently switched to verse lite from the blaze and my active minutes are extremely low compared to my last Fitbit ????  Also on the back out of the 4 blinking lights the third one is only one lighting is this normal???

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