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Versa stopped tracking activity and sleep

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‎06-18-2020 21:46 - last edited on ‎08-15-2020 06:30 by Fitbit Moderator

‎06-18-2020 21:46 - last edited on ‎08-15-2020 06:30 by Fitbit Moderator

Occurred at same time that started losing steps.  Now, my steps are tallied but activity and sleep remain at zero.

 

 

Moderator edit: updated subject for clarity

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‎08-15-2020 06:29

‎08-15-2020 06:29

Hi @Sonjadb, it's great to see you in our Fitbit Community! Regarding the activity and sleep tracking issues that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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