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Versa stopped tracking heart rate accurately

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‎12-27-2019 12:59 - last edited on ‎12-30-2019 04:52 by Fitbit Moderator

‎12-27-2019 12:59 - last edited on ‎12-30-2019 04:52 by Fitbit Moderator

My versa 2 heart rate is working so intermittently, hasn’t worked all day today. I sent the last one back because of this issue. Any ideas? I’ve turned the HR off and on in settings, resetting each time. My charge 2 is sooooo much better than this one I’m so disappointed.

 

 

Moderator edit: updated subject for clarity

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‎12-30-2019 04:52

‎12-30-2019 04:52

@Xcinderellax, I'm sorry for the late response. However, let me welcome you to our Fitbit forums.

 

Regarding the heart rate feature, I'd like to appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums. I totally understand how you feel about this.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your Versa 2 and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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