Versa stopped tracking heart rate and short battery life

[LAnthony0421]

Hello,

I've had my Versa for about 13 months when I noticed my heart rate was not being monitored.  I would do a reset but the HR still wouldn't register, along with tracking my sleep, and then there was a red light underneath instead of the usual green.  I continued to use it, as it was my watch and still tracked my steps.  Then, I noticed the battery life became shorter and shorter.  I did another reset, but still have the same problems.  Now, I can't wear the Versa for more than 24 hours without it running out of a charge.

I know this is repetitive as I've seen other users with this problem but not very clear on what the solution is besides being sent a new Fitbit.  

I don't have to explain why this is all very frustrating and how tempted I am to maybe get a garmin watch instead.  I like this model, but I am fearful that since it had been just over a year of having it, I won't be covered for any kind of compensation.  

Thank you.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @LAnthony0421. 

I am sorry to hear your Fitbit Versa stopped tracking your heart rate and the battery is draining faster than expected. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help you. The heart rate affects your sleep tracking and before considering other options, I would like to confirm if you've followed our complete troubleshooting suggestions from this help article: What factors can affect my heart-rate reading on my Fitbit device?

Regarding the issue with battery, since the battery use is affected by various factors and settings, I recommend following our tips for preventing battery drain at Can I extend my Fitbit device's battery life? 

Let me know how it goes, I'll be around. 

[LAnthony0421]

Thank you. I have my heart rate option turned on. I have adjusted the
"dimness" and settings that affect me seeing the screen turn on every time
I turn my wrist. The Fitbit won't vibrate when my phone rings or text
message notitifcation even though I have them turned on. Obviously very
frustrating. Even after I reset my Fitbit, none of those functions work,
including HR and notifications.

Any other suggestions?
Thank you

[LiliyaFitbit]

Hi @LAnthony0421, thank you for your reply. 

I appreciate your efforts and the additional details. I understand how frustrating this is for you. Since you continue experiencing issues with your watch, I've sent your information to the Customer Support team so they can investigate further and provide a solution. You should be getting a reply soon. 

Let me know if you have any questions.