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Versa stopped tracking heart rate and sleep

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‎06-30-2019 08:57 - last edited on ‎07-01-2019 09:13 by Fitbit Moderator

‎06-30-2019 08:57 - last edited on ‎07-01-2019 09:13 by Fitbit Moderator

After last update, heart rate and sleep tracker stopped working. Any suggestion on how to fix? I have unpaired, removed app, and reinstalled but still not fixed. Thoughts?

 

 

Moderator edit: format

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‎07-01-2019 09:18

‎07-01-2019 09:18

@Kim0727 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped tracking your heart rate and sleep after updating the firmware. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your Versa's behavior and see if it tracks your sleep and heart rate properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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