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Versa stopped tracking heart rate and sleep

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‎04-09-2020 03:44 - last edited on ‎04-29-2020 10:02 by Fitbit Moderator

‎04-09-2020 03:44 - last edited on ‎04-29-2020 10:02 by Fitbit Moderator

Heart rate just stopped for no reason this week & sleep stopped last week.  I’ve tried everything possible with the phone, versa, resetting (hard & soft) with no luck.   Wondering if it’s an update glitch like the messages were.  Hopefully it gets fixed soon!

 

 

Moderator edit: updated subject for clarity

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‎04-29-2020 09:30

‎04-29-2020 09:30

Hi @DavidaV, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

Regarding the heart rate and sleep tracking issues that your Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. Don't hesitate to get back if any question arises.

 

See you around.

JuanJo | Community Moderator

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