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Versa stopped tracking heart rate, sleep and activity

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‎06-03-2020 06:14 - last edited on ‎06-22-2020 05:26 by Fitbit Moderator

‎06-03-2020 06:14 - last edited on ‎06-22-2020 05:26 by Fitbit Moderator

This is the 2nd day that my activity, heart rate and sleep pattern are not being tracked. I've re-synced the watch and I've turned it off and on nothing is working. I don't know what else to do. Everything else is working on the watch just not those 3. Help please!

 

 

Moderator edit: updated subject for clarity

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‎06-22-2020 05:25

‎06-22-2020 05:25

Hi @ShamBurn84, welcome to our Fitbit Community! Regarding the heart rate, sleep and activity tracking issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe! 😀

JuanJo | Community Moderator

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