Versa stopped tracking heart rate

[Katnap]

Since the dashboard and app updates my Versa stopped tracking my heart rate. I tried following the directions in the help article but none of my settings have what they're saying to do. 

[LiliyaFitbit · Accepted solution]

Hello @Katnap, it's nice to see you again in our Community Forums! I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the issue you're experiencing with your heart rate monitor since the dashboard and app updates. Thank you for your efforts to resolve the issue and following the troubleshooting steps from this help article: Why don't I see my heart rate on my Fitbit device?

Since the issue persists, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please follow the steps from this help article: How do I erase my Fitbit device?

Let me know how it goes, I'll be around! 

[Katnap]

This did work, thank you.

[LiliyaFitbit]

Thank you for your reply @Katnap. 

I am glad to hear the information provided helped you resolve the issue. I appreciate your time and efforts. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find wonderful Fitbit Friends, Sharing Recipes and much more.

Enjoy the Fitbit experience. Keep on visiting the forums!