Versa stopped tracking heart rate

[MEnzweiler7613]

My heart rate tracker on my versa is not working. Yesterday, during my workout, I noticed that it was stuck on a number and not tracking my exercise. I did a hard reset following that and now I have no heart rate reading. I have toggled the on/off heart rate display on my watch. I have restarted it multiple times. I have charged it. I don’t know what else I could do.. but I am getting frustrated. Any help please?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@MEnzweiler7613, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa stopped tracking your heart rate. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch and see if it tracks your heart rate properly.

Keep me posted on the outcome.

[SunsetRunner]

I have same problem. Versa not tracking heart rate for last a few days. Noticed that the green laser is not working. Tried various things, restarting, factory reset etc. Nothing worked.

[JuanJoFitbit]

Hi @SunsetRunner, thank you for joining us in this thread. Regarding the heart rate tracking issue that your Fitbit Versa has experienced, thank you for troubleshooting this issue before getting in touch with our Community.

Please try the steps included in this help page. This page includes some of the steps you already tried but you can skip them and try the rest. After this, monitor your Versa as well for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.