Versa stopped tracking heart rate

[Kileyrm]

I have had my versa since a little over 6 months ago. On Monday it all of a sudden  stopped tracking my heart rate. The light that is against my wrist isn't lighting up anymore. I have tried restarting my fitbit. Removing the heart rate tracking syncing and adding it back and syncing. I don't know what else to do or how to fix this problem.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Kileyrm, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the heart rate tracking issues that your Fitbit Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe.

[ACeeJay]

Hi there. I’ve had the same problem for the past two days. My versa is 18 months old and I’ve never had a problem before now. What did they advise to fix this issue? Many thanks 

[VeronicaPJ]

Did you fix yours?

[Spacekid438]

How do we fix this? It’s happened to me also. 

[ACeeJay]

No not yet unfortunately. I’m still waiting for a response from customer support 😔

[ACeeJay]

Hi @Spacekid438 I wish I knew. I’ll let you know if/when I hear back from customer support