Versa stopped tracking heart rate

[MsAbby315]

My heart rate monitor will not work or works sporattically.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @MsAbby315, welcome to our Fitbit Community! Regarding the heart rate issues that your Fitbit Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via phone.

Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[alexis39]

Hello, my fitbit is not tracking my heart rate at all and that back light is a constant green instead of flashing. It does not hold a charge as long as it used to. I have tried restarting it, shutting it down, tightening the band, and cleaning it with a cotton ball and alcohol. What can I do?

[JuanJoFitbit]

Hi @alexis39, thank you for joining us in this thread! Regarding the heart rate tracking and battery draining issues that your Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I got in touch with our Customer Service department and was told that they assisted you via email and phone. I'm glad to hear that a solution was provided.

I'll be around if you need more assistance.