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Versa stopped tracking heart rate

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‎06-08-2020 11:04 - last edited on ‎07-13-2020 07:20 by Fitbit Moderator

‎06-08-2020 11:04 - last edited on ‎07-13-2020 07:20 by Fitbit Moderator

Heart rate suddenly stopped working; versa. My heart rate monitor is not working on this watch. I have reset the watch and resynced it 15 or 16 times.  I don’t understand what the problem is and the watch is really quite useless without this feature.

 

 

Moderator edit: updated subject for clarity

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‎07-13-2020 07:20

‎07-13-2020 07:20

Hi @Ymonimtz, welcome to our Fitbit Community! I'm sorry to hear about the heart rate tracking issue that your Fitbit Versa has experienced. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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