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Versa stopped tracking heart rate

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‎06-08-2020 21:33 - last edited on ‎07-11-2020 07:08 by Fitbit Moderator

‎06-08-2020 21:33 - last edited on ‎07-11-2020 07:08 by Fitbit Moderator

Wondering if anyone has a solution to my HR tracker not working on my Versa.

A couple of days ago I noticed it stopped logging my sleep patterns and then all of a sudden one day it said I clocked up hours of active minutes with my HR hitting over 200BPM at some points when I only went for 1 very gentle walk that day. Whilst sitting on the sofa in the evening it tracked my HR as 207BPM🤔 
Then it stopped tracking my heartrate all together. I’ve tried turning it off and on, turning off the heartrate setting then back on, charging it and also shut it down twice! Any advice would be greatly appreciated 

 

 

Moderator edit: updated subject for clarity

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‎07-11-2020 07:07 - last edited on ‎08-26-2024 03:26 by Fitbit Moderator

‎07-11-2020 07:07 - last edited on ‎08-26-2024 03:26 by Fitbit Moderator

Hi @Jessylouise, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it stopped tracking your heart rate. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if it tracks your heart rate properly.

Keep me posted on the outcome.

JuanJo | Community Moderator

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