help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stopped tracking heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-31-2020 08:03 - last edited on ‎11-01-2020 14:25 by

‎10-31-2020 08:03 - last edited on ‎11-01-2020 14:25 by

Anyone having trouble with your heart rate on the Fitbit?  It doesn’t register suddenly  

 

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎11-01-2020 14:24

‎11-01-2020 14:24

Hi @micheletp, it's nice to see you again in our Community Forums. 

 

I am sorry to hear your device stopped tracking your heart rate. I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

You can check our complete heart-rate tracking troubleshooting steps in our help article at What factors can affect my heart-rate reading on my Fitbit device?
 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎11-01-2020 15:06

In response to LiliyaFitbit

‎11-01-2020 15:06

Wondering how it can fixed?? Mine has stopped and unable to reset it or get it going again? 
Please help! 

Best Answer
0 Votes

‎11-01-2020 15:31

In response to EMacVersaFit

‎11-01-2020 15:31

Mine stopped too!!! Please help

Best Answer
0 Votes

‎11-01-2020 16:51

In response to SunsetRunner

‎11-01-2020 16:51

mine and my friend’s stopped too! Seems like an systemic bug!

Best Answer
0 Votes

‎11-01-2020 17:28

In response to yusan

‎11-01-2020 17:28

My Versa 2 started with this issue some three weeks ago, from the amount of topics and messages I've seen, I believe there was a big bug, that was missed, in the latest update.

Best Answer
0 Votes