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Versa stopped tracking heart rate

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‎10-20-2021 20:36 - last edited on ‎10-21-2021 04:23 by Fitbit Moderator

‎10-20-2021 20:36 - last edited on ‎10-21-2021 04:23 by Fitbit Moderator

I have tried every suggestion in forum and read every comment on heart rate monitor stopping after firmware update and still do not have an answer!   Don’t know if it is worth calling customer service or not at this point. This is my third Fitbit and not sure I’ll buy another.  We are afraid to update my husband’s Iconic and have this same problem as mentioned in forum!  Please help!

 

 

Moderator edit: updated subject for clarity

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‎10-21-2021 04:22 - last edited on ‎08-23-2024 04:05 by Fitbit Moderator

‎10-21-2021 04:22 - last edited on ‎08-23-2024 04:05 by Fitbit Moderator

@Porchgirl Welcome to our Fitbit Community. I totally understand how you feel about the heart rate tracking issue that your Fitbit Versa has experienced. By the way, thank you for trying to get it resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

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