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Versa stopped tracking my active zone minutes

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‎07-22-2021 19:49 - last edited on ‎08-05-2021 18:33 by Fitbit Moderator

‎07-22-2021 19:49 - last edited on ‎08-05-2021 18:33 by Fitbit Moderator

I need help. I've noticed in the last couple of days that I'm getting practically no zone minutes in comparison to what I was getting a few days ago. I'm not sure exactly when it happened but I think it was since the last update. Is it not tracking? Has it changed how it tracks? I did a brisk walk for an hour an got 9 zone minutes??! Wth is that about?

 

 

Moderator Edit: Clarified subject

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‎08-05-2021 18:35 - edited ‎11-01-2023 18:02

‎08-05-2021 18:35 - edited ‎11-01-2023 18:02

Hi there, @Sandruchka. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa.

I've seen that you reached out to our Support Team after posting here and they've already helped you with this. If you still need help, please feel free to contact them back so they can continue assisting you.

Have a nice day! 

Maria | Community Moderator, Fitbit


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