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Versa stopped tracking my bpm and sleep

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‎06-19-2019 05:12 - last edited on ‎06-20-2019 10:25 by Fitbit Moderator

‎06-19-2019 05:12 - last edited on ‎06-20-2019 10:25 by Fitbit Moderator

It’s been a couple of days now, first I noticed the Bpm wasn’t working then I checked how I slept and seen it hasn’t tracked the last two nights. I did do the 12.3 update on my iPhone  XR. Not sure that has anything to do with it. I wondered about starting over with pairing the phone and Versa?

 

 

Moderator edit: updated subject for clarity

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‎06-20-2019 10:24

‎06-20-2019 10:24

@EACOLE1 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's stopped tracking your BPM and your sleep.

 

I'd like you to try the troubleshooting steps that are listed in this help article. Once you've tried these steps, go to your profile settings and try changing the sleep sensitivity from "Normal" to "Sensitive", save the changes. Finally, monitor your Versa and see if your heart rate and sleep get tracked properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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