Versa stopped tracking my data and it has condensation inside the screen

[Jordanamiee]

My Versa has stopped tracking my heart rate, steps, my sleep and any exercise I do. 
it seems to have condensation in the sensors but have no idea why ? Have had it for a year and a half and never had any problems. 
I work outside and am very active, I feel very lost with out it and it’s only been a day. 
I feel like it won’t be able to be fixed, but am gutted as I've never had any problems. 
anyone else have this problem ? 
I shower with it but have never swam or had it covered in water. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Jordanamiee, welcome to the Community Forums. I'm sorry to hear about your Versa's recent behavior and for bringing this to my attention as you've been taking good care of your watch, I'll be glad to help you.

If you haven't done so yet, I'd recommend to restart your Versa by following the steps below:

1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

As for the condensation, try putting your watch into dry rice for a day and let me know how it goes.

Keep me posted, I'll be around.

[Jordanamiee]

Hi thank you for your advise. Unfortunately I tried to restart it but didn’t change anything. I put it in rice for two days and when I turned it back on the Screen has gone linny/ blank. I was hoping I could still use it just as a watch but sadly not.

Sent from my iPhone

[MarreFitbit]

Hi there @Jordanamiee, I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.