Versa stopped tracking my heart rate accurately

[ovdose]

I have a Versa (the first one) and lately my RHR is significantly higher. My question is, for those who have or had this model, is the heartbeat tracking accurate? Does it lose accuracy with time?

Trying to make sense of my data lol. Thanks!

Moderator Edit: Clarified subject

[Guy_]

Hi @ovdose - the Versa one generally has a more accurate heart rate and changes may not be because of the watch but the way the Fitbit works, or doesn't. It is also possible that it's telling you something so check the heart rate graphs for the night.

Even so it would be prudent to sync, restart it and charge it to see if there is a difference.

[MarreFitbit]

Hi there, @ovdose. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa is not tracking your heart rate data accurately. I understand your concern, we're here to help you!

I agree with the information shared by @Guy_. In addition to that, I'd recommend trying to restart the heart rate monitor on your Versa by following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Versa, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa once again. 
• Once it's done, restart your Versa.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.