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Versa stopped tracking my heart rate and battery is draining quickly

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‎08-17-2020 20:08 - last edited on ‎08-18-2020 12:56 by Fitbit Moderator

‎08-17-2020 20:08 - last edited on ‎08-18-2020 12:56 by Fitbit Moderator

Hi there

 

I noticed last week that the battery on my versa was draining quickly and I just realized that it has not read my heart rate since last Thursday.  

 

I have read the suggestions about rebooting and checking settings and I have tried all that but nothing works. 

 

I also noticed a red light at the back when it used to be green. 

 

Please help.

 

Moderator Edit: Clarified subject

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‎08-18-2020 13:02 - edited ‎06-21-2024 06:52

‎08-18-2020 13:02 - edited ‎06-21-2024 06:52

Hi there @TW_Cdn, welcome to the Community Forums. Thanks for letting me know that your Versa has stopped registering your heart rate and the battery is also draining quickly. I appreciate you've taken the time to troubleshoot these issues prior to posting here. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


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